Refund ＆Return Policy

The Return and Exchange Policy varies depending on the items purchased by the customer. Customers are advised to understand the relevant policies before making a purchase. In the event of any dispute, the Company reserves the right of final interpretation and decision.

Details are as follows:

I)

A. Since game point cards and top-up products are virtual goods, once delivered, returns, refunds, or exchanges will NOT be accepted without a valid reason.

B. Customers are responsible for the safekeeping of serial numbers obtained through the Company and must not transfer them to others. The Company will not be held liable for returns or exchanges if products are lost or stolen due to negligence.

C. If a customer discloses personal account information (including payment info, serial numbers, etc.) to a third party or non-official customer service without the Company's consent, it will be considered a violation of this policy, and no refund will be granted.

II)

In special circumstances, the Company may consider discretionary handling, including but not limited to:

• Point Card Products: If a customer purchases the wrong point card, the Company may assist in reselling it. A refund will be issued to the customer only after the product is successfully resold and used.

*The following scenarios will be deemed as "Applications without a Valid Reason," and requests for return or exchange will not be accepted:

1. Changes in the customer's personal subjective will (e.g., regret after purchase, no longer using the product, game deleted or stopped playing, etc.).
2. Top-up errors caused by the customer failing to confirm the platform account or character information.
3. Usage abnormalities caused by third-party platforms, equipment, or network issues.
4. Operational errors caused by the customer failing to follow instructions or read product descriptions.
5. Customer claims of non-receipt while the Company's system records show successful delivery.
6. Refund requests after use (e.g., serial number has been redeemed, points have been topped up to the game account, etc.).

If a customer's behavior violates platform terms, involves refund abuse, or malicious disputes, the Company reserves the right to permanently suspend services and pursue legal action.

In special cases (e.g., duplicate charges due to system errors), the customer must provide clear proof of payment and the order number. The Company will review and process the request within 7 working days.

This policy is intended to protect the legal rights of both the consumer and the Company. For matters not covered herein, the Company reserves the right of final modification and interpretation. By placing an order, the customer is deemed to have agreed to all contents of this Return and Exchange Policy.